Question 1

Where can I get QR labels?

Accepted Answer

Our labels are available online. Click here to order now

Question 2

How do I ask a question or report an issue?

Accepted Answer

• Submit your query or report an issue via our website: C(https://smart-trakr.com/contact)ontact Us(https://smart-trakr.com/contact)

Question 3

Can anyone else read my labels?

Accepted Answer

No, your information is secure. Your account and QR label are protected, ensuring no one can access your contents without your permission.

Question 4

If I lose my phone, will I lose my boxes list?

Accepted Answer

No need to worry! All your data is securely backed up to the cloud. Simply install the app on your new device and log in to access your information.

Question 5

Can I reuse a QR code once the container is empty?​

Accepted Answer

Yes, after adding items to a label you can delete them at any time or add new items through the Dashboard. The adhesive is permanent, so once you stick the label on a container it can't be moved to another container.

Question 6

Are SmartTrakr stickers waterproof?

Accepted Answer

Yes, SmartTrakr stickers are water and moisture-proof, ensuring durability even in wet conditions. They are proudly printed in the UK.

Question 7

How is my data backed up to prevent loss?

Accepted Answer

Your data is securely stored in the cloud, adhering to the highest security and privacy standards to ensure its safety.

Question 8

Can I download my inventory as a PDF backup?

Accepted Answer

Yes, you can export your inventory to a PDF for free. SmartTrakr® does not charge any subscription fees or in-app costs.

Question 9

How do I delete my account?

Accepted Answer

On your main labels screen tap the "Account" link at the top right of your screen. Scroll down to the bottom and tap "Delete Account."

Question 10

SmartTrakr® – Safety & Compliance

Accepted Answer

SmartTrakr® Smart QR Code Labels are designed for safe, everyday household and office use. Our labels are made from durable, waterproof materials and contain no hazardous components, electronics, or chemicals.
SmartTrakr complies with the UK General Product Safety Regulations 2005 (GPSR) and the EU General Product Safety Regulation (EU) 2023/988. Each pack uses genuine GS1-issued barcodes for product authenticity and traceability.
Safety Information:
 • Not a toy. For adult use only.

• Keep labels away from young children and pets.

• Full usage instructions are provided inside the SmartTrakr App and on this website.

Data & Digital Safety:
 SmartTrakr QR codes contain no personal information. The SmartTrakr App uses encrypted communication and is fully GDPR compliant, allowing users to delete their data and items at any time.
Additional Compliance Documentation:
 Safety documentation, technical files and regulatory information are available upon request for retailers, distributors and regulatory authorities.
For support or compliance enquiries, contact:
 info@smart-trakr.com

Question 11

Are SmartTrakr QR labels waterproof?

Accepted Answer

Yes, SmartTrakr QR labels are waterproof and moisture-resistant, ensuring they remain durable even in wet conditions.

Question 12

Do SmartTrakr labels stick on plastic and metal surfaces?

Accepted Answer

Yes, SmartTrakr labels are designed to stick on plastic and metal surfaces. They are versatile and can adhere securely to various materials, making them suitable for a wide range of applications.

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